Frequently Asked Questions
Find clear and concise answers to your skincare and beauty product inquiries to enhance your shopping experience.
Are your skincare products certified authentic?
Yes, all products on Velura BD are guaranteed authentic and sourced from reputable brands.
What is your return policy on beauty products?
We accept returns within 30 days if the product is unopened and in original condition.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor delivery.
Do you offer international shipping?
Currently, we ship within Bangladesh only to ensure prompt delivery and product quality.
Can I get personalized skincare recommendations?
Yes, our experts are available to guide you in selecting products that suit your skin type.
What payment methods do you accept?
We accept major credit cards, mobile payments, and cash on delivery for your convenience.
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